Warranty Information

Congratulations on moving into your new StoryBook home and the beginning chapter of life in your new home!

Congratulations on moving into your new StoryBook home and the beginning chapter of life in your new home!

At StoryBook Homes, we endeavor to provide you with a home of the highest quality, value, along with tremendous customer service and support.  We are your local homebuilder and take pride in our local tradesmen and our service to our homebuyers.

All new StoryBook homes are covered under our 1-Year Builder Warranty, a 10-year Structural Warranty as well as many various manufacturer warranties. A complete Warranty Guide will be provided to you at your New Home Orientation, and within this guide you will be provided with how to take care of your home, your selected options, and your warranty.

Contact Customer Service:

Please check your Warranty Guide for some helpful suggestions on troubleshooting any issues you are experiencing. If you cannot solve the problem, please contact us:

Home Maintenance Checklist

On A Monthly Basis:

  •  Clean or replace the HVAC filters (typically located at your fresh air return).
  •  Inspect, clean or replace kitchen vent hood filters (non-charcoal filters).
  •  Flush all toilets and run water through all sinks, especially in bathrooms that are not used on a regular basis.

    On A Quarterly Basis:

  •  Check the exterior drainage conditions. Ensure that nothing is causing water to stand
    in puddles for more than 24 hours, and that water from any source is not draining toward your foundation.
  •  Check your GFCIs (ground fault circuit interrupters) by tripping the circuit interrupter buttons and then resetting them. If they will
    not trip and reset, contact your Customer Service Department.
  •  Inspect and clean all of your exhaust fans and vents. Make sure that air flows freely and that each one is operating correctly. Check for abnormal noises or vibrations. Make sure dryer vent is free and clear of lint or other debris.
  •  Lubricate all overhead garage door hinges with lithium spray.
  •  Inspect and clean all weep holes for water damage (windows).

On A Seasonal Basis:

  • Every six months, inspect and service your HVAC system.
  • Inspect and adjust sprinkler systems.
  • Set your timers for the proper season to ensure enough, but not too much water per station.

Twice a year, you should inspect and repair caulked areas, as necessary:

  • Kitchen and bath wet areas

  • Bathroom/Commode areas: check the sealant where the stool meets the floor to ensure the sealant is intact

  • Window and door seals

  • Around all penetrations (hose, faucets, duct work from vents)

  • Vinyl, aluminum, or wood siding

  • Stucco or mortar cracks

  • Interior settling or shrinkage sheetrock cracks

    On An Annual Basis:

  •  Drain and refill your hot water heater(s). This may be necessary on a more frequent basis if you live in an area with extremely hard water.

  •  Inspect and test your hot water heater safety valve.

  •  Inspect your garage door(s), rail and lock system: adjust and lubricate, as needed.

  •  Clean faucet aerators and inspect plumbing for leaks.

  •  Clean and sharpen your garbage disposal by running a tray of ice cubes and depositing a cleaning (foaming) product into the disposal.

  •  Inspect home fire extinguishers.

  •  Replace smoke and carbon monoxide alarm batteries.

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The information contained herein is subject to change without notice. Changes during actual construction or other subsequent activities may
have rendered information on this website inaccurate. Photos are for illustrative purposes only. Actual homes may vary. B.0019440.LLC